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Hello, welcome to www.unboxthedress.com
We are committed to making beautiful products and creating happy customer relationships!
Here are all the legal things you need to know :
This website is owned and operated by Graceful Ideas, Inc. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy.
This agreement is in effect as of January 01, 2020.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement prior to purchase and periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any Graceful Ideas, Inc. employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of www.unboxthedress.com, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the purchase registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.
i. You agree to indemnify and hold harmless www.unboxthedress.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Privacy
Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from www.unboxthedress.com or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. www.unboxthedress.com will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Refunds & Cancellations
We’re confident that you will be thrilled with your wedding dress redesign creations!. We understand, however, that sometimes an alteration may not be what you expected it to be. We advise you to review the following terms related to refunds, returns, and subsequent alterations to adjust original redesign alterations.
Each garment produced to fulfill a product order is subjectively-styled and custom-tailored by professional seamstresses. By product purchase, the customer agrees and accepts that we do not offer any performance guarantees, refunds, exchanges or returns for products made by alterations to original garments that have been provided by customers and used for their redesign.
Refunds and cancellations for orders are only permitted for an order (with the exception of rush orders) within 24 hours of placing an order and/or providing payment details to www.unboxthedress (“initial purchase”).
If a refund or cancellation is requested after 24 hours of the initial purchase, it is at the sole discretion of www.unboxthedress.com to refund or cancel the order less a $25 service fee charge. The reason for this policy is that once an order is placed and or a Design Call occurs and a redesign production order begins, work on the garment commences shortly thereafter and expenses are incurred as part of the garment care and redesign process.
When Unbox the Dress and a customer commence a business relationship (defined as starting at the time of the initial sale when payment information is provided to www.unboxthedress.com) and whereby Graceful Sewers perform an alteration and/or a tailoring service in exchange for payment, the customer clearly understands and accepts that there is a risk associated with redesigning and then tailoring a garment, since tailoring a garment involves subjective interpretation and there is no objective way to measure the quality and satisfaction related to an alteration, in full or part, although we make every endeavor to provide clear and transparent information to manage customer expectations during in the garment redesign process.
The customer understands that Graceful Sewers may alter and/or tailor a garment such that the customer could be unhappy with the final result for a variety of reasons, including but not limited to: the original garment (following an alteration) is deemed unalterable, damaged or unfixable. In any of these aforementioned events, Graceful Sewers will contact the customer but not provide a refund or exchange. In the event that a garment is deemed unalterable, defective or damaged by a customer following Graceful Sewers work on a garment, Unbox the Dress cannot provide a refund or exchange and will not replace the garment or compensate the customer for the replacement cost or re-sale value of the garment. The customer understands and accepts that the original garment she is providing for redesign will be irreversibly altered from its original form.
However, in the event of an unfavorable end product, the Company will make best faith efforts (at its sole discretion) to try to remedy the final product. If you are unhappy with the garment redesign product you receive for any reason, we are committed to working with you to achieve an amicable solution.
Our expected timeline for completing redesign alterations from start to finish is 8-10 weeks, subject to change. While we do our best to meet this expected timeframe, timing is subject to change (without notice) based on a range of factors. Even if there is a material delay in the timeframe with respect to a client alteration, refunds and/or cancellations are not permitted under any circumstance.
For customers seeking alterations before the standard delivery timeframe, the option for express surcharges and express shipping may be a solution.
Redesign Warranties
We will guarantee our tailoring work for your finished garment up until 30 days of the receipt of your finished product ship date indicated on your receipt. This means we will be only responsible for repairing any seam separation, holes, tears, broken zippers that result from everyday wear and tear. The company will not be responsible for garment fit, fabric staining and discoloration, or garment fraying after the delivery of finished goods given the older material the customer provides the company for garment redesign.
Customers that do not elect to purchase the White Glove Clean, Care & Repair service in advance of redesign wedding dress alterations are responsible for the proper cleaning of redesigned garment fabrics they receive as a result of our process.
After 30 days of receipt of items, the client will be responsible for his or her respective garment(s) and will be held fully responsible for any purported issues. Unbox the Dress reserves the right (at its sole discretion) to make best faith efforts to remedy the situation after the 30-day period, provided that the client notifies us by email that he/she would like us to take a look at the garment(s) to see if there is a potential solution.
Service Fee
By entering into a business relationship with Unbox the Dress, you agree to our “Service Fee,” which will be applied to all transactions for tailoring and alterations as of 1/1/2020 at our Graceful Design Studio. This Service Fee applies an 8.5 percent service charge to the total bill for each client transaction.
Redesign Garment Wear and Tear
Upon receiving your tailored redesigned dress garments, it is your sole responsibility to inspect your garments and report any damages or defects to a member of our staff within 7 business days. You can also email grace@unboxthedress.com with any issues.
We strive to provide the finest redesign and tailoring services available. We cannot be responsible for damages that are caused by personal wear and/or wear and tear that is caused from use or overuse. To be clear, our warranty does not cover damage caused by a personal accident, improper care (i.e., excessive dry cleaning or mishandling by your dry cleaner), negligence, normal wear and tear, high heat from ironing, humidity or the natural breakdown of colors and materials over extended time and use.
Please keep in mind that certain satin, tulle and lace fabrics can be very delicate; garments need to be treated with the finest care. If you want some recommendations on best practices to enhance the longevity of your garments, please reach out to us. Dry-cleaning your garments regularly is not recommended. Most dry cleaners use harmful chemicals and agents that destroy or breakdown the fabric, thereby diminishing performance and durability.
Extra Fabric Return Policy
Often there is excess fabric following initial wedding dress redesign. We offer customer several options to safely store and protect their excess fabrics at our facility in our Dress Vault with climate-control conditions until they choose to make additional items from their dress, for a modest month to month service fee.
We will keep all extra fabrics from your dress garments at our facility for a grace period of 3 months (from the date of your first purchase). After that point, should the customer not elect for the month to month professional fabric protection service, we will donate your excess fabrics. By using our initial dress redesign service, you agree that we are not liable for the loss of your excess fabrics after the 3 month grace period following the initial redesign process.
Should a customer elect to have excess fabrics return to her following receipt of her order, she is responsible for a Shipping & Handling. Payment must be received with confirmation of return shipping address before the remaining fabric is returned.
