*All orders placed after 11/15/2021 are not available for holiday delivery! 

How long does the dress redesign process take?

Following your Design Consultation, after the dress arrives in the studio, it will take about 6 weeks until you custom designed products are return shipped to you. (Please note this does not mean 6 weeks from the time you place your order!) We recommend starting your redesign at least 3 months in advance of any important events so you are not stressed.

If you are interested in rush production for a tight event deadline, please contact our team before you place your order to ensure we can meet your expectations! 

What are your most popular dress redesign products?

Many women redesign their wedding gowns to gift to family members and loved ones! Our products are uniquely one-of-a-kind and designed to be loved for a lifetime.

Our most popular product is the “I Do Getting Ready Bridal Robe”, perfect for the daughter bride who wants to incorporate mom or grandma’s dress on her big day in this very sentimental and special way!

Many people love our custom designed Guardian Angels and have made a dozen or more from one dress. Perfect for the holiday season!

Modern brides love the beautiful Anniversary Collection to upcycle their dress into something elegant and special they will wear again and again.

How many products can I make with my dress?

Great question! Many of our customers have the opportunity to make several beautiful heirloom products from a dress and over an extended period of time. Gown styles and lengths vary so the best way to know how much can be made from your wedding dress is to start with our Design Hub. It’s fun, easy and helpful.  https://www.unboxthedress.com/pages/redesign-the-dress/

How do I know that I’ll have enough fabric for the products I choose?

Our Dress Redesign quiz will help you know if you have enough fabric to make all of your selected items.

After you place your order and ship us the dress, our Unbox Design Consultants will call and review the orders specifications before we begin. Some customers choose to buy added yards of satin to increase the number of items that can have made from their dress laces and embellishment. Most of the time the many yards of fabric in a wedding dress will yield multiple garment redesign options.

What happens if there’s extra fabric?

Almost all clients have extra fabric after their initial order! Our designers carefully keep all your remaining fabric and embellishments so you can maximize the redesign potential of your dress.

After your initial order is delivered, if you have extra fabric you'll be given several options. You may make additional heirlooms right away, or choose to keep your fabrics safe with our team via our Save the Dress partial dress storage plan at 5.99/month.

You may also donate your fabric to support our Sustainable Angel Program, or have your extra fabric returned to you for the cost of shipping and handling ($20). Please note that it is company policy not to return extra fabric with your initial products. 

What pieces will you use from my dress?

Our Graceful Sewers™ are professionally trained designers who will use the highest quality and most unique embellishments, lace and fabric when creating your new keepsakes. The lining and body of the dress is often used to create the lining of any garments or gifts. When possible, we use 100% original fabric only.

Our goal is to reflect your original dress' unique design features and your preferences in your finished products! We will discuss the design plan and your ideas/input during your design call after your dress arrives at our Studio. 

*For heirloom delivery by the holidays in 2021, new clients must have their order placed and their wedding dress at the studio no later than Monday, November 1st, 2021.*

Do you only use materials from my dress?

Yes, however our designers will use new thread, zippers, clasps or hardware when necessary to complete your custom designs. It’s our goal to capture as much of the original gown design elements as possible! If additional supplementary fabric is needed to extend the number of products you want made from your dress, your design consultant will let you know in advance.

What if my dress has discoloration or damage?

No worries! Depending on the degree of damage to the original gown, we will most likely be able to work around it. In some cases, however, a dry cleaning fee may be applied to maximize the amount of fabric available for the redesign. In a few rare cases, we reserve the right to return your original dress to you if the damage is extreme (in which case you'll be refunded in full.) Slight discolorations are very common in older wedding dresses and do not pose a problem.

What if I don’t care for the end product?

Your happiness is our goal! Your Design Consultation is an important opportunity to work with your Design Consultant to come up with a plan based on your order and what's possible with your dress. Ask questions and vocalize your preferences! This is your chance to feel comfortable and excited about the plan for your heirlooms, and we'll take detailed notes.

After you receive your finished heirlooms we would love your feedback! If after seeing your heirlooms you'd like to make changes to the design or size, we're happy to make adjustments. However, please note an alterations fee will apply to cover our team's time. 

Due to the custom nature of our garment redesign process, we are unable to accept returns or provide refunds.  

Should I have my dress dry cleaned in advance?

If your dress has not been stored in a closed box, or is starting to yellow, having it professionally eco-dry cleaned may yield a more lovely set of end products. However, this is not required. The antique nature of many of the dresses we work with are what create such special, unique sets of end products. 

Who will be working on my dress?

Our Graceful Sewers are the best in the business!  Collectively they have hundreds of years of experience and have altered thousands of wedding gowns. They've also created children’s clothing, formal wear and accessories from scratch! Our team is passionate about giving vintage bridal gowns a new life.

Meet the team here! 

Our Graceful Sewers Manual ensures that all final designs meet our high quality standards. 

I’m not sure what I want to have made? Can I send you my dress first?

Many women know they want to keep their dress for the future but are not sure what they are going to do with it yet! You have come to the right place.

Customers can trust our experts to keep dress fabrics of all types save and protected in our Studio Vault storage facility, for a short stay or an extended stay, until they are ready to redesign the dress or simply have it returned to them. Check out our convenient Save the Dress plans here.

Dresses that have been overly boxed or a bit forgotten over the years may benefit from our Dress Clean & Repair Service.

Do you transform dresses other than wedding gowns?

Wedding gowns of all styles are at the heart of what we do. If you have a specific vision to transform a different vintage garment, please contact us for more information. 

Where can I see more examples of your work?

Visit www.instagram.com/unboxthedress or see our gallery to check out all the exciting, emotional #dressmakeovers happening at Unbox the Dress everyday!

Have more questions?

Email us at courtney@unboxthedress.com to talk with a member of our team! 

Every dress has a story and we’d love to hear yours.

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